Wickenburg Community Hospital has taken a pledge to participate in Patient Safety Awareness Week March 13-19, 2016.
While WCH believes every day is Patient Safety Day we want to use this week to celebrate the importance of health care professionals partnering with patients and families as a means to improving patient safety. WCH encourages our patients to actively participate in their health care decision making and are considered valuable participants on the health care team.
WCH has worked diligently to implement processes that remove barriers that patients and families often face when dealing with the health care system. These processes include the ability to readily access patient medical health care information by establishing the Patient Portal; the use of Best Practice Protocols and Safety Checklists for enhancing safe care; Education of staff and patients on how to become more effective partners in health care decisions and reporting of Patient Satisfaction and safety metrics which foster transparency, accountability and improvement.
What can patients and families do to ensure they are receiving safe patient care? Patients and family members need to:
- Ask questions about the risks and benefits of healthcare recommendations
- Bring someone with you to the hospital or to doctor office visits
- Always know why and how you are supposed to take your medications. Keep a list of all your medications in your wallet. Make sure your list includes the name of the medication, the dose your are taking and how often you take it. Make sure you keep your list updated.
- Be sure you understand the plan of action for your care – if you are not sure, ask questions until the provider explains it to you so that you can understand
- Repeat back to the healthcare provider what it is you think they have told you
- Make sure you get prescribed laboratory tests done before your next doctor’s appointment
- Determine who is in charge of your care – you need one lead provider (doctor) responsible for directing your healthcare
- Make sure you receive a written copy of all instructions before you leave the doctor’s office or hospital
- Tell the doctor if you have stopped any medication or treatment plans previously prescribed for you
Wickenburg Community Hospital believes that caregivers and patients are members of the same team. This teamwork approach is key to successful patient outcomes and critical to WCH fulfilling its Mission “to provide quality health and wellness services where the patient, family and community come first.” Read more about understanding quality care.