I wanted to share with you both a stellar customer service situation that I had with Brian Schule and Shelby Cox.
Our older dog likely has cancer and as such, has developed a chronic cough. The medication the vet prescribes is both difficult to find and expensive. On what I will be honest and say was initially a long shot, I asked Brian if he had the medication or could get it. He quickly responded yes that he could order it, would do so right then and he should have some on hand anyway, and oh, by the way, it would be there the following day.
The medication did come in as his promised. I then asked Shelby if she’d mind meeting me on her way in to work so I didn’t need to drive up and back. She met me in the morning to pick up the script, gave it to Brian and his team. Brian had thought Good Rx would be a cheaper option but the Tech found another option that reduced the price of the drug by more than half what we had been paying. Shelby then brought it back for me to pick up from her.
In both instances, I felt like my requests were met with an “absolute/of course” attitude and that it was their pleasure to do so. I know it’s me, but…. I believe this approach goes beyond a co-worker/friend and is how they both believe such a request should go.
I know you realize how special they are, but I still wanted you to know.
Three Cheers to them both!
Dede Schmallen, MA, FABC